Mastering Hard Conversations Turning Conflict into Collaboration

Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations.
In this practical and easy-to-read book, you will:
Deepen your self-awareness and understanding of conflict
Learn a step-by-step approach to preparing for hard conversations
Develop your skills and increase your confidence to manage difficult situations
Work through two powerful case studies that show how the process works
Learn when and how to give effective feedback
Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.