Customer Service the Right Way by Rick Merlett

One of the main reasons why good customer service is so important is it helps you retain loyal customers. It is more expensive to attract new customers than to retain loyal ones. When customers are happy, they can recommend you to other customers and your business can grow through word of mouth. Studies also show that customers are more likely to remember a negative experience so it is important to make an extra effort in providing excellent customer service. When your customers are happy, they are more likely to do business with you again.
In this audiobook, you will learn the ins and outs of customer service. You will learn how to properly care for your customers so you can retain their loyalty. Here is a preview of the topics that will be covered in this audiobook: Why is Good Customer Service Important?, Understanding Your Customers, How to Calculate Customer Lifetime Value, How to Keep Your Customers Happy? How to Get Your Customers to Say "Wow!" Proven Methods of Customer Retention, The Are of Customer Follow-up, Loyalty Marketing Program, Promotional Items to Enhance Customer Relations, Handling Customer Complaints, How to Deal with Difficult Customers, Seven Deadly Sins of Customer Service, and much much more!
Any business worth its salt knows selling a great product or service is only half the battle. You need to learn how to provide excellent customer service to make sure your customers would keep coming back.If you want to learn more about customer service, download your copy of this audiobook today!